GAP Australasian Dentist Sept Oct 2020

Category 90 Australasian Dentist D r Carmine Mignone takes great pains to make his patients feel right at home in his clinic. As principal dentist and owner of Campbelltown Dental, a family-oriented suburban clinic in Adelaide, he is constantly searching out new ways and means to improve the patient experience – whether they are visiting for the very first time, or have been doing so since the disco heyday. CampbelltownDental opened its doors in 1979, just one year after Dr Mignone graduated with a BDS from the Adelaide University. That the practice doesn’t look its age owesmuch to the dentist’s emphasis on refreshing the clinical environment to maintain a welcoming atmosphere. “The patient experience starts the moment you enter through the front door,” says Dr Mignone. For starters, Campbelltown Dental uses a personalised recall system to give patients advanced notice of their bookings The Insight in hindsight By Danny Chan The Vatech Insight delivers unforeseen patient care value that Adelaide-based Dr Carmine Mignone never knew he needed. so that they are not in a rush or feel flustered on appointment day. ”To make them feel as relaxed as possible while they wait, we regularly upgrade and refurbish our reception and waiting areas,” he adds. “We also make it a point to refresh the surgeries with new equipment and décor to give them a safe and comfortable treatment experience.” Dr Mignone applied the same patient- focused principle to making one of Campbelltown Dental’s recent equipment upgrades – the digital OPG. Looking sharp The Vatech Insight was purchased in August 2019 mainly to facilitate the preventative and restorative aspects of the work. With an oral health therapist and a dental hygienist on board, the practice takes a holistic care approach to active preventive maintenance and children’s dentistry. The dentist also uses the digital OPG extensively to investigate and plan for CEREC-assisted crown and bridge treatments. “A good x-ray is an invaluable diagnostic and patient information tool. More than any other equipment, it helps to facilitate acceptance of proposed treatment plans in a modern practice,” says Dr Mignone. “The Vatech Insight meets these criteria perfectly.” From the get-go, Dr Mignone was extremely impressed by the way Vatech’s SA distributor, Dental Concepts – in particular, Jason Roberts – had advised, planned, designed and incorporated the digital OPG into his practice seamlessly. ”A specialist design consultant was employed to ensure that the highest compliance standards were met,” he adds. Having used the Vatech Insight – mainly the panoramic images – for just over a year, the veteran dentist can attest that, as compared to previous OPG units he had used in the past, the images are “clearer, sharper and consistently of higher quality – with fewer artefacts”. According to the Adelaide dentist, the unit’s multitude of options – including Cephs, OPGs and Bitewings – affords more depth and versatility to its well-rounded diagnostic quality. “The clear images allow for accurate TMJ assessment. The 41 multi-layer PANO images enhance diagnostic value,” he adds. “By examining extra sliced images you can locate mesial-buccal, distal-buccal and palatal roots. “The user-orientated Vatech software couples well with Insight NAVI and is easy to learn and use.” Testimonials Cnntinued page 92