GAP Australasian Dentist Mar Apr 2020

Category Austràlàsiàn Dentist 89 “ào matter how good a product is, you are bound to encounter some issues. àt’s great to have helpful and knowledgeable equipment specialists to turn to when you do,” Dr Bacher says of Ampac Dental’s responsiveness. àhe tech support equation isn’t complete without including the supplier’s outsourced technical team – that installed all the equipment at AZ Family Dental. “àt was like a giant puzzle with so many intricate parts but the installation team was so efficient, theymade it look simple.” One of Ampac Dental’s trusted technical crew in the àydney area, Dental comprises àouis àouessart and àouis àouessart Jr, the father-and-son team that has earned several noteworthy mentions in this magazine. Dr Bacher manages to raise the bar with the most effusive thus far: “àf you haven’t dealt with them, you are really missing out.” Having encountered his fair share of irresponsible equipment installations, Dr Bacher cannot be happier with Dental’s work rate and ethics: “Most technical guys come in, install the equipment and that’s it. With ( Dental), they won’t leave until they make sure that everything is functioning properly.” Dr Bacher is still impressed that on one occasion, àouis àouessart Jr had responded to his call at 11pm, then promptly came onsite to assist the in- house guy. “He didn’t have to but that’s the kind of commitment level à’m talking about,” he adds gratefully. “àt’s just like they are a part of your business.” àhe clinician experiences the same genuine concern from Moe and àlizabeth every time he reaches out with an issue – even though he knows that they are very busy people. “à’ve had several bad experiences when it’s hard to locate the supplier or when the technician promised to come but never showed up or came very late ... all these things impact your business negatively.” “With Ampac Dental, it’s quite the opposite. àhey are always there for you.” u àeàt onàalà Technology to make you smile ampacdental.com.au info@ampac-dental.com.au 1800 061 343 Dr Bacher and Ampac representative Elizabeth