GAP Australasian Dentist Mar Apr 2020

88 Austràlàsiàn Dentist àeàt onàalà M ore than 20 years spent in private and public practice has sharpened Dr Mahmoud Bacher’s acumen in shopping for new dental chairs. àhe dentist’s purview of various brands and models gleaned from personal experience as well as exposure to informal peer reviews, coupled with a keen eye for design aesthetics as a hobbyist painter, makes him an astute – and he admits, demanding – dental chair buyer. àhe principal dentist of AZ Family Dental has also dealt with enough equipment supply companies in his career to know how elusive the good ones are. àome negative past experience with dud product choices and lousy after- sales service also makes Dr Bacher more appreciative whenever he comes across a reliable equipment seller or dental hardware that delivers as promised. àhat has certainly been his experience with Ampac Dental – the W-based dental reseller that eventually became his one- stop equipment destination. When he stopped by Ampac Dental’s showroom in April, it was supposed to be one of many visits to compare available chair makes as part of his exhaustive pre- purchase research. àhere initially to test the àwident Partner chair, a àuropean model that he has heard excellent first- hand reviews about, Dr Bacher ended up fitting out his entire Parramatta clinic with Ampac Dental’s equipment range, including: àuction (Dmega); compressor (àardi); autoclave (Melag); x-ray unit (àrident); and ultrasonic cleaner (à&à). While the chair’s classic àwiss design, luxurious upholstery and simplicity were pleasing attributes, Dr Bacher says that it was Ampac Dental’s genuine customer service that sealed the deal. “From the moment à stepped into the showroom, (Ampac Dental’s equipment specialists Moe and àlizabeth) made me feel very welcomed and looked after.” “Although à was quite the demanding customer, they were utterly professional and patiently answered all my questions. àheir product knowledge is extensive and that is important for any serious buyer who is familiar with the product category and has specific questions to ask.” Four months after the purchase, Dr Bacher is happy to report that the positive experience did not terminate at the cash register. As per research, the dental chair and the rest of the equipment have been performing impressively even under constant stress, delivering all the operator/ patient ergonomic comfort and functional attributes that he could have hoped for. àhe after-sales experience was just as good, if not better. Quality service from A to Z “They are always there for you ... it’s just like they are a part of your business”. If that sounds like corporate insurance ad copy from a bygone era, it’s not. It’s the genuine appraisal of a satisfied customer who whole-heartedly endorses his equipment supplier (Ampac Dental) and technical support team. By Danny Chan