GAP Australasian-Dentist-Mar Apr 2019

Category 104 AustrAlAsiAn Dentist A s you would expect from someone who deals in sales and servicing of high-end medical and dental equipment, Jane Miller, CeO of Medical Dental solutions (MDs) is acutely aware of what healthcare professionals look for in quality ware, now and in the near future. Beginning as A-dec Australian dealer in 2005, MDs has evolved over the years into a Medical and Dental sales, service and repair Company that provides products and services across an extensive range of Medical, Dental, Veterinary, Podiatry and sterilization equipment. through MDs’ vast equipment offering and their diverse customer base, Jane has worked with enough Australian healthcare professionals to understand their stringent equipment demands, from brand recognition to build quality, technical specifications to technological features. to satisfy discerning customers in a knowledge-driven marketplace requires exacting attention to detail and a keen eye for products that promise future traction – traits that fortunately, Jane and her team have consistently displayed, if MDs’s carefully sourced and curated range is anything to go by. the rewarding partnership between MDs and Vatech Medical forged in 2014 was a clear example. Although Vatech had already established a global footprint for its imaging systems, it was still considered a lesser-known brand in Australia when the opportunity for distributorship was floated about four years ago. “When deciding to partner with an equipment manufacturer based overseas, the qualities we look for are their company ethics, brand innovation, emphasis on research and development, quality control and range of products,” Jane shares her thought process before taking on the milestone distributorship deal. Besides ticking all the above boxes, the two noteworthy qualities that Jane has found in her frequent dealings with the Korean Multi-national is a “consistently high level of customer service” and “relentless focus on research and development”. “i was very impressed in particular with their research and development program and the company’s commitment to quality both in manufacturing and it development.” From inspiration to aspiration in 2015, Jane travelled to Korea to meet with Vatech’s senior management and had the opportunity to visit their headquarters as well as factory for a closer look at their manufacturing processes. she was pleasantly surprised by both the scale and extent of Vatech’s r&D investment – “the r&D folks occupied an entire floor of the whole complex” – that was matched only by their dedication. “they had a whole division devoted to making sure their products were user friendly before going to market. While i was there, they were trialling a new line of soft and slim sensors, placing them in different patients’ mouths testing for fit and comfort. little things like these – the lengths to which they would go to ensure seamless patient acceptance of their products – are what i found inspiring about working with Vatech.” in the same way, Vatech places a lot of emphasis on product training, and that includes beefing up knowledge of their global distribution partners. MDs’s technicians have attended training Working with Vatech Vatech’s Australian distributor in Queensland shares why the Korean imaging solutions company possesses all the right ingredients for partnership By Danny Chan testIMonIal