CATEGORY AUSTRALASIAN DENTIST 95 Diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are the keys to a healthy business culture that attracts the best talent available. It’s reported that well over 70% of job seekers and employees say that diversity is a key factor when evaluating a business. Diversity at work means that your organisation has a staff of individuals who bringuniqueperspectives andbackgrounds to your daily projects. Equity involves working to ensure equal opportunities and outcomes for all employees. Finally, inclusion means that team members are valued as unique individuals who feel that they truly belong at your practice. Management should keep all three goals front and centre while working to establish a true culture of belonging. Training & upskilling With high turnover and challenges in finding the best talent, now’s the time to reinvest in training and upskilling your current staff. Not only does this help employees grow, but it also helps reduce attrition levels. More than three-quarters of employees say they want to work with a practice that offers continuous training. Besides retention, however, training and upskilling help develop an employee’s overall skillset and produce amore engaged and productive workforce. It also helps protect a business when highly skilled workers leave by ensuring others within the practice can step into their roles. Managers need to assess their current learning and development strategies and how they are being applied. Training in 2023 also needs to take a holistic approach for employees, going beyond just the hard skills they need to do the job. Training in areas such as self-awareness, dealing with stress, managing emotions are desired attributes to have. Social skills, such as empathy, communication, and managing relationships are also great to promote in your business and contribute towards a winning culture. Most importantly, keep the lines of communication open with your team and stay ahead of the game! u PamMcKean is the Director of AB Dental & Medical Employment Agency. The company has been in operation for over 22 years. In that time, AB Dental & Medical has grown into the country’s leading recruitment agency for the dental industry, servicing all sectors from government, corporate and private practice. Currently, AB Dental & Medical services over 3,000 businesses with recruiting services including supply of temporary, contract and permanent employees. As professional recruiters, AB Dental & Medical can manage as much as little of the recruitment process as required, even if only providing advice. COLUMNISTS
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