CATEGORY AUSTRALASIAN DENTIST 81 FEATURE – CHAIRS, SERVICING & SPARE PARTS availability, the earliest a technician can get on site for an emergency call out is one to two business days. This means quality and reliability are right at the top of the list when customers are choosing which chair to purchase for their practice. That’s why I love KaVo. Time and time again, KaVo proves to be one of the most reliable treatment units on the market. As part of my training in Germany, I was fortunate enough to see what’s under the hood of the new KaVo uniQa. I’m happy to say it has all the reliable KaVo DNA that I work with every single day, along with some practical enhancements that our customers will love. Whether you’re purchasing a new chair in a metropolitan or regional area, the new KaVo uniQa needs to be on your short list.” Mark McDonald, Senior Service Technician, Henry Schein Australia Thomas Schmid, Global Technical Support Manager at KaVo, was leading the team in Germany who were designing the ‘Train the Trainer’ Program. He had this to say on its implementation: “As a global business, it’s important that we adapt to the needs of our customers in all parts of the world. By offering the Train the Trainer Program to our trusted partners at Schein Australia, we can be confident that doctors and practice owners are getting the same level of technical expertise from their local equipment technicians, as we offer here in Biberach, Germany. Australia was the ideal region for KaVo to pilot this program. There is already a very large KaVo footprint in Australia and this comes with significant demand for technical support. The Australian team at Henry Schein were very enthusiastic about partnering with KaVo to deliver this program, and all our expectations have been exceeded which is great news for customers.” For KaVo, the ‘Train the Trainer’ program has been a big success story for the Australian market. So successful that the team in New Zealand are adopting the same program and KaVo is quickly scaling up this project to offer similar platforms to other regions in Asia, Eastern Europe and South America. u
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