GAP Australasian-Dentist Issue 80 Jul-Aug 19

Category 114 AustrÀlÀsiÀn Dentist ÀoÀtwa e A ttracting and keeping patients is at the forefront of all practices thinking in these competitive and consumer focussed times. Àhe expectation of consumers has been raised by the overall quality of customer experience and they expect that quality of service no matter the size of the business they are dealing with. Dental practices are not exempt from these expectations. At Centaur, the developers of D4W, we are aware of the important to your practice on impacting on the patient experience and have developed a range of integrated services, to put you at the forefront of a modern enhanced patient experience. All easily available through D4W either as part of the overall package or as optional integrated services. D4W provides multi-touch points with your patients, prospective or existing, through all the stages of their interactions, with your practice enhancing your ability to attract and maintain an ongoing and healthy relationship. Connecting your practice with your patients As new patients searching for a dentist, with Patient Discovery your practice can be visible on 6 leading dental practice listing sites with 1.6 million visits per month. Once they’ve clicked on your practice listing, they can then book an appointment with your integrated online booking system, eAppointments, which connects directly into your D4W appointment book. eAppointments can be embedded into your D4W integrated website, which we offer with both eAppointments and eForms, so your patients can download and fill out patients forms before they come into the practice. Àhen just before appointment you remind them of their appointment with an automated ÀMÀ sent from D4W. And if they haven’t already filled out their new patient form on your website you can send a link to it. In your practice provide a patient experience second to none. Àhen when they visit with ÀAÀA, they can self-check in to provide a smooth patient visit. D4W has a very easy patient workflow in the practice to provide both an efficient visit for the patient and ease of use for the practice. Also, if looking for added patient comfort xPlain provides video for education to allay patients concerns over treatment both in the waiting room and in the chair, thus improving treatment plan acceptance Ào enable dental work to be affordable for patients D4W has partnered with major BÀPÀ provider humm, to provide Àational Dental Plan, which can offer finance to support treatment up to 12k, it’s integrated with D4Wmaking it easy to administer. Marketing to your patients after their visit Àven after treatment D4W allows you to impact your patients through Automated recalls and high-quality personalised marketing materials, online and mail, to support your dental services offered from with your own online portal, DW4 Marketing. Also using eForms you can send post visit forms to enable you to monitor the quality of your patient visits. Also integrated into D4W is a new range of new payment claiming systems from AÀZ and Àyro, alternatives to HÀCAPÀ, providing you with the choice as to who suits your business best. And much more! We’re changing D4W so your practice can succeed. Ào keep Australian dental practices up to date with the evolving dental landscape a range of new features have been implemented in D4W including free integrated Practice Analytics. Àhere is also automation for recalls, reminders and debtors to increase practice efficiency and your profitability. DVA claiming and computerised prescribing Àhe continuing range of new features, cloud options, eÀervices and award- winning support and maintenance, all combine to make Dental4Windows the Ào. 1 choice of Australia’s leading dentists. To learn about Australia’s leading practice management software, Dental4Windows call 1300 855 966 or go to: www.centaursoftware.com.au Provide a memorable patient experience