Australasian Dentist Issue 93

96 AUSTRALASIAN DENTIST SOFTWARE A t Dentally we understand that switching from paper or from another software solution to a cloud enabled solution can sometimes seem daunting, however making the change can have huge benefits for your team, easing the burden and reducing the stress they sometimes must deal with. As busy dental teams, you will all have many daily admin tasks to fulfil, while maintaining exceptional levels of customer care to ensure patients feel at ease and safe in your practice. Ease of use is at the heart of the Dentally ethos, and we have several tools to help you help your team. Automated recalls Ensuring that as much team time as possible is focused on patient care is vital, like keeping the practice appointment book full. Managing your recalls with Dentally’s automated tools can really help this workflow. The recalls can take the form of SMS, postal or email updates that are set automatically within Dentally and sent periodically throughout the day to patients – without any extra effort from your team. Set the workflow up, decide the frequency how and let Dentally do the rest based on the correspondence preference of the patient These messages are customisable to your hectic schedules, and recalls do not have to be individually sent out to every patient at multiple points throughout the day. By tailoring automated recalls around your teams’ busy schedule, they will not become inundated with recall responses during busy periods. Instead, you can set for the recall messages to go out on days that tend to be quieter within the practice, freeing up yet more time. Easing the burden Postcode lookup, invoices and sundries Reception teams can often encounter challenges when looking up patient details. Take a look at a few of those common scenarios and the solutions that Dentally can offer: u Not all patients will want to reveal their full address at the front desk, and secondly to this – searching for patient details can often become cumbersome and time-consuming for reception teams if the system is not easy to use. Dentally can provide the perfect solution for this with our postcode lookup add on. This feature allows your reception team to pull up all of your patient details with just the patient postcode and in a few simple clicks! No more time wasted searching for the patient and no more embarrassing moments for your patient if they don’t want to reveal their address to the whole waiting room area. u Invoices can sometimes be complicat- ed, but with Dentally they are simpli- fied. The practitioner just needs to carry out a few simple steps in Dentally whilst in surgery – by clicking the treatments they wish to charge for and charging. An invoice will automatically be generated and added to the patient record tab. The reception team can immediately see the invoice on the patient accounts screen, fromwhich it can be printed, emailed or payment recorded or requested. u Sundries are addable directly to an invoice from the account tab in the patient record – this means that reception can record transactions without having to add items to a treatment plan. The waiting room The waiting room feature within Dentally gives teams the ability to mark patients as arrived for their appointments and notify the practitioner they are there to see – saving time as they do not have to pop into the surgery to let the practitioner know. The patient’s first line of address and postcode are also shown on the screen, quickly identifying the correct patient. Dentally shows your reception how many minutes a patient has been waiting. There is also a colour-coded system within the waiting room feature that creates visual alerts for your receptionist team, warning them how long the patient has been in the waiting area. Green means that it is more than 5 minutes until the booked appointment, amber means less than 5 minutes after the scheduled appointment time and red – the appointment is over 5 minutes late. Colour-coding allows the practice team to go that extra mile for your patients. If they do notice that a patient appointment is running significantly behind schedule, then they can offer them some refreshments or a magazine – a little something to fill the gap whilst they wait for their appointment. Practices are busy, and we are here to help ease the load. Contact us on hello@ dentally.com.au or visit our website at www.dentally.com.au to start streamlining your practice and keep ease of use at the heart of your practice – so your team are happier and more efficient, and your patients receive the best possible care. u 1800 806 450 www.amalgadent.com.au Resin-Modified Calcium Silicate Pulp Protectant/Liner AWARD WINNING PULPAL PROTECTANT 10 YEARS IN A ROW See Inside Front Cover for special offer! TheraCal Footer #93.indd 1 19/04/2022 3:57:22 PM