Australasian Dentist Issue 93

26 AUSTRALASIAN DENTIST PROFILE Hydroxyapatite and Xylotol .... WATERMELON CURAPROX CURAPROX AUSTRALIA | www.curaprox.com.au | 08 7079 3779 Watermelon banner.indd 1 8/02/2022 3:38:18 PM Wellbeing: To create wellbeing in your workplace for all the team, you need to look at the personal and organisational aspects. Regularly monitor factors such as: Is their role challenging enough in a positive way, or are they overworked? Do they feel their contributions are valued? Are they sufficiently recognised and rewarded for good performance? (This is gold for developing a successful practice!) It’s important to attend to staff energy and engagement as carefully as financial audits, procedural checks, and equipment monitoring. The payoffs are: u Healthier staff u Reduced burnout u Increased staff retention u More motivation. Authentic communication: Effective, authentic communication encompasses three crucial qualities: u Passion: cultivating an enthusiasm to learn and be engaged, to create a positive practice energy. How can you ensure staff are engaged and keen to learn? u Courage: fostering an open, honest environment helps tap into each team member’s possibilities so they flourish. How can you encourage your team to speak up and contribute ideas? u Insight: regular analysis and reflection help you learn from mistakes and track the direction you’re taking. How can you share these insights with your team so you’re all moving towards your quest? In PracticeHub, you can plan and track staff professional development and training, recording what each team member has done and how this contributes to your quest. Documenting these things, and having them visible to the entire team, is a powerful motivator. Engagement: Of course, authentic communication is central to engaging your staff. They want to be kept ‘in the loop’, to feel like an insider and to know they have a voice in your organisation. They want to be treated equally and thanked for their contributions and ideas in a way that’s sincere and relevant to their aspirations. Keeping staff updated is easy with PracticeHub’s dashboard. Via the Alerts and Tasks feature, each team member can see what they’re responsible for, as well as the latest communications on the Message Board. They can also contribute suggestions that are visible to everyone, helping them feel valued. You can create a compliments register in PracticeHub so staff know you have a process to nominate good performance, which encourages a sense of recognition and reward. As a practice owner and leader, it’s important you’re setting, focussing on and living your practice vision, as an example for your team. PracticeHub makes the ‘doing’ of your business more efficient by simplifying practice processes, so you can focus on the staff engagement and organisational nurturing that creates a vibrant environment for them and your patients. PracticeHub offers: u Transparency for the team. With your practice vision and goals documented, everyone knows what expectations and standards are. u Consistency for practice managers, with processes documented so tasks are done consistently, to reduce risk. u Control for practice owners to oversee that their vision is upheld by the team. Our communications and leadership strategies webinar has more tips to help you in your quest to build a healthy, successful practice. Watch the webinar replay. u Find out how PracticeHub can simplify your practice management tasks so you can focus on creating a successful practice environment, book a demo or call 1300 96 86 36. Persons implementing any recommendations contained in this publication must exercise their own independent skill or judgment or seek appropriate professional advice relevant to their own particular practice. Compliance with any recommendations will not in any way guarantee discharge of the duty of care owed to patients and others coming into contact with the health professional or practice. Avant and PracticeHub are not responsible to you or anyone else for any loss suffered in connection with the use of this information. Information is only current at the date initially published. © Avant Mutual Group Limited 2021.