CATEGORY AUSTRALASIAN DENTIST 123 COLUMNISTS Clint Pilgrim The first live conversation that anyone will have with a new patient in your dental practice will usually be through your dental practice phone system. Whether its new patients calling from the thousands of dollars you spent on marketing, or the existing patients calling to confirm, create or return for appointments – the right dental office communication system can make it easier for both practice and patient without compromising efficiency. VoIP can make all the difference by streamlining front desk dental practice operations while providing a first-rate experience for patients, whether over the phone or face-to-face. The type of phone system you choose will have a significant impact on your bottom line. This is why it’s important to have a quality, reliable system and is where VoIP phone solutions can help. Why your dental practice needs It When you implement the latest dental VoIP solutions, you’ll begin to realise that they have significant benefits. These include: u Auto-attendant – Automated phone line assistance and call divert when needed. u Missed call log and email notifications. u Call analytics and reporting features. u Call recording add on u Voicemail to phone, email, or both. u Multi-Layer redundancy – route calls to another practice or mobile automatically if your internet connection goes down for any reason. VoIP phone systems for dental By Clint Pilgrim u Cost efficiency – VoIP has a number of built-in features that you would otherwise pay extra for if you used a standard phone service. u Enhanced security: Another benefit of using a VoIP or cloud PBX phone system is that it can provide enhanced security for a dental practice. Enhancing patient experience Ultimately, VoIP systems create an allround better experience for patients while also saving you money. In fact, because modern dental IT VoIP solutions are fully customisable, you can adapt them to fit the unique needs of your dental practice and ultimately, provide a better service to your patients. Favourite features include u Being able to specify business hours, so calls outside of these parameters go straight to voicemail, play an announcement message, sent to a specific diversion number for emergency patient treatment or after hours mobile. u Missed call email notifications – the ability to monitor the practice inbound calls making sure staff are answering the phone so there are no missed patient opportunities. u Ease of ability to divert calls to another site or mobile so that calls don’t get lost. u Having any voice mails provided in a convenient email and sent to your inbox so they never get missed. u Call from any site – the ability to call from any site is a powerful tool, especially if you have a multi-practice business. This feature enables your staff across the entire business to work collaboratively. Calls can be diverted from busy practices to quieter ones. The on-screen details will inform the receptionist of the specific site the call is from. Listen in feature – the ability to listen into staff calls with patience for ongoing training. u Call recording for your dental office – not only can you play them back later, but you can assess your front desk’s ability to provide the standard of customer service you expect when speaking with your dental patients. You can hear the entire discussion and full context. This can help you determine if additional coaching is necessary, what marketing aspects need to be addressed when scheduling appointments, and more! In essence, VoIP phone solutions automate and streamline many of the processes when needed. This takes the pressure off your team allowing them to focus more on what they do best – look after your patients. How we can help? At TelcoHQ we will work with you to create an implementation plan and, using our experience, can assist in recommending the right VoIP phone solutions for you. We can also help with the onboard process so that your team gets up to speed quickly and provides ongoing support as and when needed. We provide everything from the VoIP service, provisioning, equipment, internet and mobile together with the expertise and planning needed to ensure a smooth migration experience. Overall, using VoIP or cloud PBX phones can provide a number of benefits for a dental practice, including cost savings, flexibility, scalability, improved communication, and enhanced security. These advantages can help to improve the efficiency and effectiveness of a dental practice, and can ultimately lead to better patient care. u If you would like to know more about how VoIP can improve the effectiveness of your marketing and provide you patients with the very best in communications, contact Clint Pilgrm. Phone: 1800 193 299 Email: info@telcohq.com.au Website: www.telcohq.com.au Book a free consult: https://telcohq.com.au/ book-a-consult/ Harness the power of VoIP phones when implementing a dental office communication system for your practice. Streamlining operations improves overall patient management
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