CATEGORY 118 AUSTRALASIAN DENTIST LABS expedite the process if for example, the temporary is broken or if the patient needs to rush the restoration for an upcoming event like a wedding or travel.” Even though the in-lab process takes more time and craftsmanship, Andent is committed to delivering a superior product, compared to chairside CAD/CAM services. With large industrial milling machines and skilled technicians, the lab is equipped to create the most intricate and superior aesthetic results possible. Andent also follows stringent protocols with consistent checkpoints and quality controls. “We recently obtained ISO 13485 certification, which requires us to monitor our production line and cases throughout the entire process. “This certification elevates our quality standards and provides customers with the assurance that our manufacturing procedures are documented and tracked from the technicians to the final product.” Taking the digital route Of course, technology plays a pivotal role in making interstate business possible – in some ways, erasing borders altogether. Currently, about 50%-60% of Andent’s cases arrive digitally either through the lab’s dedicated customer portal or intraoral portal. Dentists who acquire their impressions with an intraoral scanner have much to benefit from Andent’s high-end digital facilities. “Its improving turnaround times, its improving quality, especially for those people that aren’t local,” Matt emphasizes. “It takes the guesswork out of the equation where we get to see in real-time, what the dentists are looking at – whether there’s enough clearance, if they can see the margin and contact points. With a traditional impression, you’re not going to know any such details until the model is poured, which makes it a lot more difficult.” Smith says the ability to “zoom” into digital impressions, enables better control over material thickness, occlusions and contacts in high-resolution detail. “The use of computers and new materials has made the whole manufacturing process more reliable,” he adds. “On our part, we work with a multitude of software companies, materials and different types of systems so that our customers are not locked into a specific material or system. “To provide such flexible services, we need to stay up to date with the latest technology and products, often through attending regular in-house and external training programmes.” The other ingredient to Andent’s crossborder success has to do with its offering flexible pathways for customers to get the support they need, in their preferred mode of communication. “Our customer service team is available to make phone calls to discuss cases and purchase the products requested by the dentist. We offer different methods for customers to contact us, including the option to call, use our website, or portal,” Smith enthuses. “With the right people, technology and equipment on our side, we have everything available to confidently extend a personalised local service – including our 48-Hour range – to the whole of Australia.” u SYDNEY MELBOURNE ADELAIDE BRISBANE 18 March 13 May 22 July 5 August
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