116 AUSTRALASIAN DENTIST LABS In a globalised marketplace where large multinational corporations dictate the rules of the game, it’s always refreshing to find local businesses thriving, even punching above their weight. Andent, an Australian dental lab, proves that local touch and nationwide reach can coexist harmoniously. Based in, Abbotsford, an inner-city suburb of Melbourne, Andent prides itself on being Australian-made, stating that its products are produced “in your backyard”. The company’s commitment to using local technicians, materials and suppliers is proof that a local business can compete on the national stage. Local operation means better QC and customer support Andent’s Abbotsford laboratory serves as the core of its operations, allowing for personalized service that caters to individual clients’ unique needs. The importance of this cannot be overstated in the dental industry, where customized solutions are a must. From the point of view of General Manager Matt Smith, Andent’s home-based operation affords a tighter QC process that translates to “a peace of mind” for dentists. “It’s essential for us to be 100% Australian made because it enables us to have control over the entire manufacturing process in-house, which allows for fast turnaround times, maintaining high standards, and delivering quality products to our customers. “We have control over the whole workflow, including the machines, the CAD software, and staffing. We can see what’s going into the product, how it’s being developed, and how we can improve it.” Being based in Melbourne, he adds, is beneficial given the larger population in Victoria, allowing Andent to employ more dental technicians and having better access to supply across the country. Interstate reach, local touch Andent champions local manufacturing to provide fast nationwide delivery services and a 48-hour in-lab turnaround time. By Danny Chan We deliver to any Australian address Andent’s nationwide distribution network lets customers enjoy high-quality products and services nomatter where they are in the country. The company’s mantra: “If there is an address, we will be there,” underscores the maturity and scale of its “direct-todoor” interstate postal services. Faster delivery times are a point of pride for Andent, thanks to its local production capabilities and robust distribution network. “Having jobs locally made and having technicians on-site allows us to communicate with the dentists directly in case of any queries or complications. It helps in faster turnaround times, maintaining high standards, and delivering quality products to our customers. In other words, local labs are able to achieve faster turnaround times by dint of sheer proximity to clients. “We can receive cases from dentists and have them completed and returned in a shorter amount of time compared to if the lab was located overseas,” Smith states. “This not only saves time but also reduces the risk of cases being lost or damaged during shipping. “Overall, being a local lab allows us to provide better customer service by being more responsive to our customers’ needs and providing faster turnaround times.” Andent guarantees 48-hour in-lab turnaround time For urgent cases, Andent is offering a faster turnaround with its 48-hour range of dental crowns, consisting of six different materials. The 48-hour range includes 100% monolithic zirconia, 100%ultra-translucent zirconia, IPS e.max® CAD, VITA ENAMIC®, VITA SUPRINITY®, and titanium. This premium line-up combines functional and aesthetically pleasing materials for both anterior and posterior crown restorations, priced at $315, and limited to three units per case. “We often have dentists who book a standard turnaround, but will call us to
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